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Touch, Face and Fingerprint ID Personal Banking

Banking with the convenience and security of a fingerprint

Accessing your accounts using First State Bank’s Mobile Banking App is now possible with the speed and security of Apple’s Touch ID or Face ID—or Fingerprint ID on Android phones.

This is an optional authentication method available on devices that support fingerprint or facial recognition. If you do not wish to enable your fingerprint or facial recognition to log into your Mobile Banking App, simply click “Skip.”

Setting up Touch ID or Face ID (iPhone® or iPad®)

To use Touch ID, you will need an Apple iPhone 5s or newer device running IOS 8 or later. Face ID is available on iPhone (X, XS, XS Max, XR, 11, 11 Pro, 11 Pro Max) and iPad Pro (third and fourth generation).

In your iPhone or iPad settings, make sure you have registered your fingerprint(s) in the “Touch ID & Passcode” section (or facial recognition in the “Face ID & Passcode” section if you have this option) before enabling Touch ID or Face ID (biometric) authentication on your Mobile Banking App. If you need to add your fingerprint, select “Add a Fingerprint” and follow the instructions. 

Setting up Fingerprint ID (Android Phones)

To use Fingerprint ID you will need an Android phone running an Android Operating System 6.0 (Marshmallow) or later that supports Fingerprint identification. (Includes, but not limited to: Samsung Galaxy S6 Edge Plus, Samsung Galaxy Note 5, HTC One M9 Plus, Lenovo Vibe P1, Huawei Ascend Mate 7, Meizu MX5, Meizu MX4 Pro4, Lenovo Galaxy Alpha, HTC One Max)

Tap the Settings icon on your Android device and tap “Lock screen”. Then scroll down and tap “Screen lock type” and follow the instructions to add your fingerprint. Fingerprints must be authorized for your device prior to enabling this Fingerprint ID (biometric) authentication on your Mobile Banking App.

Enabling Touch ID or Fingerprint ID for your Mobile Banking App

Log into the First State Bank Mobile App with your User ID and Password.

  • Click on “More” in the menu bar of the screen, then “Settings”.
  • Once in “Settings”, select “Quick Access” (Setup). On the right of the screen, a green (iPhone) or red (Android) switch indicates if the options for your device (Touch ID or Face ID for iPhone, Fingerprint ID for Android) is enabled for your Mobile Banking App. If the switch is gray, touch the switch to enable access and click OK to proceed. You may use these same steps to disable fingerprint or facial recognition access at any time. (Only one Quick Access mode can be used at a time and must be enabled at the operating system level of your device.)
  • You’re set! Just click the back arrow, “Accounts” or any other menu item to proceed or logout.

The next time you open the Mobile Banking App

iPhones, iPads – If you’ve enabled Touch ID, a pop up saying “Touch ID for First State” will appear OR click “Sign on with Touch ID” and place your finger on the Home button of your device to authenticate. If you have Face ID enabled, it will say “Face it” to authenticate.

Android Phones – If you’ve enabled Fingerprint ID, a pop up saying “Fingerprint sign on, Confirm fingerprint for ‘First State’” will appear OR click “Sign on with Fingerprint”. Simply touch the device sensor with your finger to log in.

Note: Touch ID and Fingerprint ID will allow any fingerprint stored within the device to access mobile banking features regardless of whether or not it is the fingerprint of the account holder. You should only enable Touch ID or Face ID if you are the only person who has registered fingerprints or face to your device.

Data rate charges from your service provider may apply. First State Bank is not responsible for these charges.
iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.

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