If you have forgotten your password or are having difficulty signing into Online Banking, please call:
Customer Care Center (Monday-Friday, 8 am-5pm):
24-hour Technical Support (toll-free):
Consumer & Basic Business: 1-877-557-3636
Enhanced Business eBanking: 1-800-593-4345
Online Banking FAQs
Do I have to be a First State Bank customer to use Online Banking?
Yes. To access our Online Banking product, you do need to have an active account with First State Bank.
What system requirements must I have?
You will need to have the following system requirements:
- Intel or AMD processor PC or Macintosh Computer
- Windows XP or higher
- 128-bit strong encryption with one of the following browser versions: Browsers Supported for Online Banking
To upgrade to the most current available version, or to discover if your browser version supports 128-bit encryption, we've provided helpful information for the following browsers:
How do I enroll and sign in to Online Banking and Online Bill Payment services?
If you are an existing First State Bank customer, you may ENROLL NOW for Online Banking. During the enrollment process you will be required to enter specific information regarding one of the following account types as part of our customer verification process. If you select one of the following account types and the information you provide is successfully verified, you will receive instant online access:
- ATM or Debit (Money) Card - You will need your card number and personal identification number (PIN) to sign up.
- Checking, Savings or Money Market Account - You will need your account number and last statement balance to sign up.
- Loan Account - You will need your account number, last payment amount and original principal amount to sign up.
Otherwise, if you select one of the following account types, you will receive additional information from First State Bank in the mail before you can access your account online.
- Line of Credit Account
- Certificate of Deposit (CD) Account
- Business Account - You will need to provide your business name exactly as it appears on your account statement.
What happens if I forget my password?
Call our 24-hour Customer Care Center at 1-877-557-3636. Once you receive your reset password, you will be prompted to change your password the first time you sign in. Passwords are case sensitive and must be at least 8 characters and contain at least 3 of the 4 following types of characters: UPPER case, lower case, number (1234567890), symbols (!@#$%^&*). The maximum length for a password is 32 characters.
You can change your password at any time after that by using the "Change Password" feature within the Administration section of the Online Banking.
How often will I be required to change my password?
You will not be required to change your password, however please note that changing your password every 90 days is highly recommended as an additional security measure. The new password you create will be required to be unique from your previous passwords.
What happens if I forget to sign off of Online Banking?
If you go to any other site without logging out, you are still active and can use the back button in your browser to return to an active session as long as it is within 20 minutes of leaving the Online Banking site. After 20 minutes, the automatic logoff takes effect. If you close your browser window without logging off, you will automatically be logged off.