Technology Upgrade

At First State Bank, we’ve spent the past year preparing for a comprehensive technology upgrade, which will not only improve our systems, but also introduce new and improved checking account options tailored to better serve you.

 

More Technology Upgrade Resources

 

Service Availability and Schedule

Please be aware of and prepare for the following temporary changes in service:

Beginning Date
Bank Service
Monday, February 17 All First State Bank branches close for Presidents Day, a federal holiday.
Tuesday, February 18
Bill Pay is unavailable, beginning at 5 p.m.
Payments scheduled through February 20 will process as usual. Payments scheduled between February 21-23 will process on February 24.
Wednesday, February 19
Thursday, February 20
Online Banking, Mobile Banking app, and Telephone Banking are unavailable, beginning at 5 p.m.
 
Night deposits dropped after 5 p.m. will not be processed until Monday, February 24.
For business online banking only:
 
Remote Deposit Capture (RDC) system will be unavailable at 4 p.m. until your new Remote Deposit Now system is installed.
 
For ACH Origination: ACH files submitted and processed by 1 p.m. will be effective on Friday, February 21. Files sent after 1 p.m. will not be processed.
Friday, February 21 All First State Bank branches close for technology upgrade.
Monday, February 24
All First State Bank branches resume normal business hours. We anticipate all services to resume.
 
(Updated) Beginning at 9 a.m. the new Online Banking platform is now available to experience, and the new Mobile Banking app is available for download.
We are working hard to minimize inconveniences and interruptions to your banking services during our upgrade. Here is what you can do to help:
  • Mark your calendars - Note the temporary changes in service listed in the Service Availability and Schedule table on this page that may affect you.
  • Verify your contact information - Ensure your mailing address, email address, and phone number are correct with your banker, or log in to digital banking to review or update your contact information.
  • Save your bill payment information - Make a record of your current recurring transfers and electronic bill payments, as you will need to re-establish your login credentials after the upgrade.
  • Have multiple payment options available - While we anticipate no interruptions on your debit card or ATM services, we suggest having alternate payment methods on hand, just in case. You might consider having cash, checks, or a credit card with you.
Before the Technology Upgrade
With our website's new look and feel unveiled on Monday, January 27, 2025, Online Banking customers will now find their “Login” button in the top right corner of their screen to access their accounts. Select your account type, personal or business. Then, enter your existing user id and password as normal.
 
After the Technology Upgrade
As of Monday, February 24, 2025, Online Banking customers will find their “Login” button in the top right corner of their screen to access their accounts. With the new Online Banking platform, there's no need to choose between the business or personal account options. Just enter your existing user ID and the last 4 digits of your SSN or TIN for your temporary password, as you will be asked to create a new password. As a business, use the last 4 digits of your EIN as your temporary password.