First State Bank’s COVID-19 Response
As you are aware, the threat of the COVID-19 is rapidly affecting day-to-day lives and business operations in our communities. We continue to monitor updates by our health and government officials and will adapt our COVID-19 response as needed to maintain essential financial services for you.
The health and peace of mind of our customers, staff and communities are our highest priority.
To support efforts to minimize the spread of COVID-19 in our communities, all First State Bank lobbies will remain closed until the COVID-19 public health crisis has subsided.
We are here to help you!
During Wisconsin’s current “Safer at Home” order, First State Bank remains open to continue to assist you with your financial needs while taking every precaution to keep you and our employees safe.
- Our drive-up windows remain open to help you during normal business hours.
- We can assist you by phone with many of the services you might have previously come into the bank for, such as opening a new account or renewing a certificate of deposit. Simply call our Customer Care Center at (800) 994-2500 (Monday – Friday, 8 am to 5 pm) or your local branch.
- You may request an appointment should you need to access your safe deposit box or for other transactions that are not possible through our drive-up or by phone. Please call your local branch to find out how we best can assist you.
We highly encourage you to utilize our other banking services like Online and Mobile Banking which offer convenient ways to check balances and verify transactions, transfer funds, and pay bills day or night. You can also deposit checks at your convenience using our Mobile Banking app and your smartphone.
If you do not have a smartphone or online access, PhoneFirst, our 24-hour telephone banking service, can be helpful for checking balances, transferring funds between accounts, or making a loan payment. Simply call (800) 994-3430. You will need your account number and last 4 digits of the social security number of the primary owner of the account to get started. PhoneFirst Menu Guide
Loan Relief Options
If you are concerned about making your First State Bank consumer, mortgage, or business loan payment due to a hardship resulting from the COVID-19 crisis, please call us at (800) 994-2500 for information on how you may be able to take advantage of deferring your payments for up to 90 days without affecting your credit.
Paycheck Protection Program for Businesses, Farms and Organizations
First State Bank is able to assist customers in applying for emergency funds through the Small Business Administration’s (SBA) Paycheck Protection Program (PPP) while the program remains open. If you are a business, farm or other organization that is being impacted by COVID-19, please contact us as soon as possible to learn what is involved and if you may qualify.
We will continue to keep you updated.
Given the fast-changing nature of the COVID-19 outbreak, please check our website bankfirststate.com/covid-19-response for any updates on how First State Bank is responding to this situation.
Helpful COVID-19 Information and Links
COVID-19 and Your Money: 3 Things You Need to Know - information about CARES Act economic impact payments