Over 75 Years of Trust

First State Bank was incorporated in 1933 as an independent community bank. We have a long history of serving our customers with a high degree of integrity. As financial services professionals entrusted with sensitive financial information, we respect the privacy of our customers and are committed to treating all customer information responsibly.

We recognize and value the trust you have placed in us and are committed to protecting your privacy as we provide you with products and services today and into the future.

Our customer information Privacy Policies serve as standards for all First State Bank employees for the collection, use, retention, and security of customer information. The information enclosed in this brochure describes how First State Bank handles and protects the personal information we collect. Do not hesitate to contact your First State Bank relationship manager, or any of our staff, if you have any questions or concerns.

About First State Bank’s Privacy Policy

In order to learn more about your needs and to provide you with the best solutions to meet your needs, First State Bank collects and maintains nonpublic personal information about you.

The nonpublic personal information we collect and maintain enables us to:

• Service your accounts accurately and efficiently.
• Protect your accounts from unauthorized access or fraud.
• Help ensure the security of your transactions with First State Bank, including online transactions.
• Comply with laws and regulations.
• Provide you with products and services designed to match your needs now and in the future.

We collect and maintain nonpublic personal information about you from the following sources:

• Information we receive from you on applications or other loan and account forms, such as your name, address, social security number, assets, and income.
• Information about your transactions with us, such as account balance, payment history, checks written, and card purchases.
• Information we receive from consumer reporting agencies or other third parties as part of our loan underwriting and deposit account application process.

We do not share any nonpublic personal information about our customers or former customers with any non-affiliated third parties, except as permitted or required by law.
We may share nonpublic personal information such as name and address with companies that perform marketing services on our behalf or with other companies with whom we may have a joint marketing agreement.

Our employees are educated about the importance of maintaining confidentiality and customer privacy.
We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We also maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.

You can browse First State Bank's public website without providing us with any personal information about yourself.
Our servers record certain non-personal information, however, whenever you browse our site. This information helps us understand how many people use our site, which pages are most popular, and how we might improve your website experience. Information tracked may include, but is not limited to, the type of operating system in use (e.g. Windows, Macintosh), the domain name and type of browser being used (e.g. Internet Explorer, Netscape). This information may be used in internal reviews but only in an aggregate form and without any personal identification information. Email addresses and other personally identifiable data about visitors to this site are known only when voluntarily submitted.

While First State Bank’s Online Banking is secure, please remember, the "Contact Us" links provided on our public website are not secure therefore you should never include account numbers, social security numbers, etc. in any email communications to First State Bank.

Tips to Help You Protect Your Customer Information
If you believe someone accessed your accounts without authorization, or if someone has discovered your personal identification number (PIN), usernames or security codes, please notify our Customer Care Center at 1-800-994-2500 as soon as possible. (Note, if your debit and/or ATM card is lost or stolen during non-business hours, please call 1-800-236-2442 immediately.)

You can assist First State Bank in protecting your codes and account numbers by keeping them confidential. Please note our employees will never contact you for your codes or other personal identification numbers.

First State Bank strives to maintain the accuracy of your account information.
If you believe our records are outdated or incorrect, please contact us at:

First State Bank
PO Box 268
New London, WI 54961-0268
1-800-994-2500